Account Manager

Manages project team for large or multiple accounts. Is responsible for all project and daily work order activities, much of sales and marketing, and full customer satisfaction for those accounts.

Essential Job Responsibilities:

• Support the sales team in the development of the office typical and ancillary products offered as part of the Officeworks solution.
• Advise dealer designers regarding products on an as needed basis.
• Assist sales and design personnel to successfully position and sell the full range of products in the Officeworks portfolio.
• Work with sales in the development, preparation, and presentation of a complete furniture solution.
• Work with Sales Teams to creatively position RFP requests and alternate solutions.
• Support the sales staff to create marketing and presentation materials to represent the full range of products and services provided by the dealership.
• Oversee designated customer projects; direct dealer team for implementation of customer order and service requests.
• Develop plans and product specifications either on your own or through work with the design department.
• Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied.
• Ensure documentation standards are maintained for all account activities; ensure dealership process and procedures are followed.
• Identify account penetration opportunities for additional product or service sales to customer.
• Collaborate with market A+D Representatives and local manufacturing representatives to stay current with market and product trends.
• Recommend creative substitution options of products when not specified in conjunction with design/ancillary specialists or independently.
• Customer facing interactions. Will play a role in customer relationship and customer service.
• Collaborate with Sales, Sales leadership, and Distribution to achieve stated business objectives.
• The Managing Director will have full discretion on what projects or accounts the Account Manager will be
  involved in.
• Actively participate in weekly meetings with the manager director to discuss activities and workload
  management to discuss forecasts.
• Prompt, reliable and regular attendance.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.
• Strategic thinking –ability to look beyond the proposal at hand to develop creative strategies geared toward winning business.
• The ability to write in a number of styles, recognize which is most appropriate in each instance, and incorporate the correct style in each proposal.
• Exemplary skills in dealing with people and the ability to work effectively with corporate resources and outside copy developers.
• Deadline-oriented with ability to work under pressure while tactfully dealing with stressful situations.
• Ability to change priorities quickly and manage multiple projects simultaneously.
• Strong project management and analytical skills.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Contract furniture sales experience (preferred).
• A strong sense of the customer and sales process and a proven ability to facilitate customer and field
  interaction.
• Proficiency with AutoCad, CAP, Revit, and SketchUp design tools. Understanding of CET

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.